Why Attend
HR administrators and officers are constantly requested to expand their existing knowledge and skill set. This course has been developed to provide participants with both technical and behavioral knowledge required for HR administrators. The focus is on the role of HR administrators within organizations, communication skills required (both verbal and written), HR reporting, legal documentation and employee policies. In addition the course provides an extensive body of knowledge on the competencies required for successful HR administrators.
Course Methodology
To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computer stations provided by Oxford. In addition, a live demo of an HR system will be provided in order to highlight major features and develop a system's business requirements.
Course Objectives
By the end of the course, participants will be able to:
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Identify the role of HR administrators within the HR structure of their organization
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List and develop competencies required for successful HR administrators
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Apply the main principles of business and report writing
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Produce written human resources correspondence and sample HR reports
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Determine legal documents required to collect and maintain for employees.
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Create their organization’s employee handbook
Target Audience
HR administrators and officers who wish to develop their knowledge and improve their HR administration skills.
Target Competencies
Course Outline
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The HR administrator in organizations
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Major roles and responsibilities of HR administrators
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A look at the HR administrator’s job description
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The HR administrator’s position within the HR department
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Professional qualifications as a competitive advantage
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Competencies of successful administrators
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Technical competencies
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Behavioral competencies
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Assessing and developing your competencies
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The evolving role of the HR administrator
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Certifications for administrators
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Human resources and communication
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Definition of communication
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Communication in HR
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Characteristics of an effective HR communicator
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Questioning techniques
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Listening and empathy
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Interviewing techniques:
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The STAR technique
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The FACT technique
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The probing technique
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The leading technique
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Basics of public speaking
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HR business communication and HR reports
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Basics of business writing
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Writing HR reports
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Common mistakes in writing HR correspondence and reports
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Examples of HR correspondence and reports
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